I have a little story about a computer adventure ... which in the way many of us live and work can be a story of misadventure, desperation and hopefully resolution. I haven't posted since Monday because on Tuesday evening around 10:30 in the middle of working on the magazine with my production/design person -- my MAC crashed. And it crashed hard. I had experienced a Kernel Panic ... and if you want to look it up online ... it's mostly fatal. I couldn't reboot. I couldn't repair. I couldn't reinstall. I couldn't do anything. I did manage to cobble together the magazine with a four-week old backup I had made for my PC laptop which I had taken on a trip. It was less than ideal and took until 5 in the morning, but it did get done.
Now I have Leopard on my computer ... and part of the selling story of the newest MAC operating system is the Time Machine. With a separate hard drive it takes away the responsibility of backups from the computer owner and places it in the hands of the OS. My problem is that without a MAC to reach the backup, it sat attached to a dead machine. Wednesday was spent working on scheduled magazine interviews and running around in my car. Thursday and Friday was spent on the phone with Apple and the people from Disk Warrior -- an excellent maintenance/repair utility for MACs. And the rest of the day was spent with hours of futile steps and resteps.
Finally after having made my last effort, I went to my local Apple store in Annapolis ... bypassing Apple support, online groups, Google and Disk Warrior. If you haven't been, going to an Apple mall store is a wild adventure ... and this Saturday evening was a trip into kiddie world -- teenagers playing, kids trying to talk parents into iPhones, all display models humming, and the Genius bar crowded with drinkless Apple junkies -- with problems. After waiting 20 minutes I told my story to someone ... and he actually worked there. What I found out is that the Genius Bar is where you can take your technical breakdown issues ... and they start two hours before the store opens and go to closing. I got an appointment with my MAC with a Genius for Sunday morning at 9:15 a.m.
There I am at 9:15 looking in a dark Apple store and the Genius lets me in ... and what was wonderful is that the store was empty, no music, no lights and quiet. What I saw in the next few moments was a parallel moment that also takes place in the restaurant world -- that conflict between am and pm shifts. There was a lot of mumbling about who had closed the night before as things left out were in the way, disks needed for diagnostics are missing, and being scheduled to arrive as the first customer arrives is no fun. You can substitute a messy bar after a busy night, fruit left out, bottles not replaced, the bar not wiped down and being scheduled as the bar opens. That leads in both cases to that cry of frustration, "Who worked last night?!"
The Genius (I feel bad I never noted his name) spent two hours with me and in the end I left it for repair (it needs a new hard drive from which the chance is 5% that anything will be salvaged). But here is the real Apple pitch ... I brought a new MAC home and during the opening setup transferred my TIME MACHINE backup drive ... in twenty minutes I had my old computer on a new computer complete with all my applications. It was a miracle and what I learned now is that I need duplicate computers (synched daily) to go along with TIME MACHINE (my new savior). That I will have when the new hard drive is installed next week.
SO now, I have to catch up wildly on Monday morning with all I missed in the last few days ... and for SOS you can expect two entries a day for the week. There's a lot more going on than my tales of woe.